The prices are all listed on the courses page. Follow the link and you will find the payment details.

All our credit card transactions are secure and processed by our Payment Service Providers: Stripe, Woo Commerce and Razorpay. Yogalates with Rashmi does not store your payment details.

When subscribing, our Payment Service Provider will display the payment options available to you depending on your location and/or membership history. Some or all of these payment types will be available to you: Mastercard, Visa, PayPal, Google pay, PayTM etc. 

For credit card payments:

• Please make sure your card is enabled for E-Commerce transactions and ‘international transactions’. Also, ensure your card has not expired.

For PayPal:

• Please make sure your PayPal account is verified. PayPal has different ways to verify your account, depending on the country you are registered in. 
• Follow these steps to verify your account:
  Log in to your PayPal account. Or create a PayPal account here
  Click Get Verified in the Status field below your name.
  Follow the steps to complete the process.

If your payment method is declined our payment service providers will retry the charge.

If you have any questions or need help, please contact us and we’ll get you up and running as soon as possible.

Our payment process is designed to work across desktops, laptops, tablet and mobile devices. However, on some larger screens the page can appear blank and the payment options are missing.

Please try making your browser window smaller. You can do this by switching from full screen mode using the buttons at the top left of your browser window. If your window is not full screen and you still can’t see the payment options please try manually shrinking the window by hovering over the corner of the window until you see the diagonal arrows and dragging them to make your window smaller.

Our payment service provider will show you the payment options available to you depending on your country and on your membership history.

If this didn’t answer your question, please contact us

We are unable to give you a refund for your subscription if you change your mind. 

We offer free trials so that you can try out the course and see if it suits you. If you can’t find a class to suit you please contact us and we can send you some suggestions.

If you don’t remember your password, please reset your password on the sign in page by clicking the forgot your password and then use your email and new password to sign in. Please contact us if you need any assistance with this.

When you click forgot your password? type in the email address you used to register with us and you will receive a link for resetting your password on the registered email address. Please check your spam/junk folder (and Promotions folder if you use Gmail) if you don’t receive the email within a few minutes.

Troubleshooting tips for other Login Issues

Quitting and restarting your browser, or restarting your computer, usually takes care of most logging-in issues.

Check you are using the most up to date version of your browser and your operating system.

If this does not do the trick, delete the cookies and website data from your browser:

In Chrome, go to Preferences (chrome://settings/)

Then go to History and click Clear browsing data

select Delete cookies and other site and plug-in data and click Clear browsing data in the lower right corner.

In Firefox, go to History> Clear recent History

De-select browsing & download history, select everything else and click clear now.

In Safari, go to Safari> Reset Safari and select ‘remove all website data’ and click reset.

In Internet Explorer, click Tools, and select Delete Browsing History.

Deselect Preserve Favorites website data, and select Temporary Internet files and Cookies 

Click Delete.

Go to the sign in page and click the forgot your password? link.

We will send you a link for resetting your password. 

Please check your spam/junk folder (and Promotions folder if you use Gmail) if you don’t receive the email within a few minutes.

If you’re having trouble playing or accessing videos the following steps can help:

1 Sign out, close your browser, reopen it and sign back in again

We regularly make updates and bug fixes to the website so you might need to exit the website and come back in again to see the changes. The best way to do this is to sign out of your account, close your browser, re-open your browser and sign back in again. This solves the majority of issues including playing classes. If it does not please try the following steps:

2 Clear your cookies and cache and restart your browser

Here’s how to do that in the most common browsers:

• Google Chrome
• Firefox
• Safari
• Safari Mobile
• Opera
• Internet Explorer

3 Update your browser

If your browser is not updated it may cause problems with your streaming. It’s a good idea to keep your browser up to date for other reasons like security. Here are some guides to checking you have the latest versions and how to update them. Not sure what browser you’re using? This link will automatically take you to the guide you need.

4 Do you use Adblock or anti-virus software?

Check if your anti-virus or Adblock Plus software is interfering with your video streaming. You can usually disable it for specific websites.

5 Chrome users – Are you using a data saving extension?

Please disable the extension while playing the videos.

Still having trouble?

If you’re still having trouble viewing the videos, please contact us by email and we’ll help you fix the problem. Contacting us by email on hello@yogalateswithrashmi.com is the quickest way to get support.

Yes you can watch and practice the videos on your tablet or phone. Our website has a responsive design so can view the videos on your iPad, Android Tablet, iPhone or Android phone. We recommend using the Chrome browser on your Android tablet or phone.

You can try out this playlist from our Youtube channel Yogalates with Rashmi to first learn the basics and then you can try out any of the paid programs or the live sessions. 

If you have been practicing Yoga for over 6 months, you can try out the intermediate program or the 12 Week Yogalates Fitness Program or the 50 days live stream sessions. You could also try out the live sessions with Rashmi.